Return & Refund Policy
We want you to understand the return process before making a request.
30-day return requests
You may request an eligible return within 30 days after receiving your order. A return request does not automatically mean that a return or refund has been approved.
Return eligibility
To be considered for a return, the product should generally:
- Be in the condition in which it was received.
- Be unused unless the issue concerns a defect discovered upon receipt.
- Include original packaging and included accessories where applicable.
- Include proof of purchase or order information.
Before sending anything back
Please contact qevzurioβ’ before returning an item. Returns sent without receiving the appropriate return instructions may be delayed or may not be accepted.
Damaged, defective, or incorrect items
Please inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order details and clear supporting photographs.
Refunds
If a refund is approved, it will generally be issued to the original payment method. The time required for the funds to appear after issuance depends on the payment provider or financial institution.
Non-returnable situations
Certain items or circumstances may be excluded from return where required for hygiene, safety, customization, legal, or other applicable reasons.
Customer Support
Telephone: 00852-4470982